Privacy Policy

Coast to Coast Communications respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how we protect your information, and the SMS Terms & Conditions that apply to our text messaging communications.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us through our website, email, phone calls, forms, business communications, service requests, employment-related communications, vendor communications, or customer interactions.

This information may include:

• Name
• Company name
• Job title
• Email address
• Phone number
• Mailing or business address
• Service location information
• Project, service, or job-related details
• Billing or payment-related information
• Employment, contractor, or vendor-related information
• Any other information you choose to provide to us

We may also collect limited technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Personal Information

We use personal information for normal business purposes, including:

• Responding to inquiries
• Providing quotes, proposals, services, and support
• Communicating with customers, employees, contractors, vendors, and business partners
• Providing job status updates
• Coordinating scheduling
• Communicating material shipping or delivery information
• Managing projects, service requests, and operations
• Processing billing, payments, and account-related matters
• Recruiting, employment, contractor, or vendor administration
• Improving our website, services, and business operations
• Complying with legal, regulatory, contractual, insurance, or security obligations

3. Text Messaging and SMS Communications

Coast to Coast Communications may use text messaging to communicate with employees, contractors, vendors, and customers for basic business-related communication. This may include job status updates, scheduling, material shipping information, service coordination, and other operational communications.

We do not use SMS/text messaging for the sale of personal information. We do not use SMS/text messaging to collect sensitive personal information.

SMS consent is not shared with third parties.

SMS consent, phone numbers collected for SMS purposes, and text messaging opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, shared, or transferred to third parties or affiliates.

4. SMS Terms & Conditions

By providing your mobile phone number and agreeing to receive text messages from Coast to Coast Communications, you consent to receive business-related SMS/text messages from us.

Types of SMS/text messages you may receive include, but are not limited to:

• Job status updates
• Service or project scheduling updates
• Appointment or site visit coordination
• Material shipping, delivery, or pickup information
• Service coordination and operational updates
• Customer, vendor, contractor, and employee communications related to active business matters

For assistance, text HELP or contact Coast to Coast Communications directly at 949.481.6550 or 800.613.5613.

SMS consent is not shared with third parties. SMS consent, phone numbers collected for SMS purposes, and text messaging opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

5. Who We Share Personal Information With

We do not sell personal information.

We may share personal information only as reasonably necessary for business operations, including with:

• Service providers who help us operate our business
• IT, hosting, software, communications, or cloud service providers
• Payment processors or billing support providers
• Shipping, logistics, or material suppliers when needed for a project or delivery
• Contractors, subcontractors, or vendors involved in providing services
• Insurance, legal, accounting, or compliance professionals
• Government agencies, regulators, courts, or law enforcement when required by law

Any sharing of personal information is limited to the purpose necessary to support our business operations, provide services, comply with legal obligations, or protect our rights, property, customers, employees, contractors, vendors, or business partners.

For clarity: SMS consent is not shared with third parties. SMS opt-in data is not shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Website Tracking

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve website performance, and enhance user experience. You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet, email, phone, or text message is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary for business, legal, contractual, insurance, accounting, tax, operational, or compliance purposes.

9. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, contractual, operational, and recordkeeping requirements. You may opt out of SMS communications by replying STOP to a text message from us.

10. Children’s Privacy

Our website and services are intended for business and commercial use. We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, SMS Terms & Conditions, or how your information is handled, please contact Coast to Coast Communications directly using the contact information on this page.